Last Updated: February 27, 2026
Welcome to takeUforward ("Company", "we", "our", "us").
These Terms of Service ("Terms") govern your access to and use of our website, applications, dashboards, learning systems, digital content, and related services (collectively, the "Service").
The Service is owned and operated by:
Legal Entity Name: takeUforward
GSTIN: 19ENOPP6707C1ZM
Registered Address: Matru Bhawan, Charigarhia, Bhadrak, Odisha - 756114
Email: hello@takeuforward.org
Phone: +91 6371418920
These Terms, along with our Privacy Policy and Refund & Cancellation Policy, constitute a legally binding agreement between you and takeUforward.
By accessing or using the Service, you confirm that:
These Terms are governed by applicable Indian laws including:
In these Terms, unless the context otherwise requires:
The Service is intended for individuals aged 18 years and above.
If you are under 18:
We reserve the right to suspend accounts that do not meet eligibility requirements.
When you create an account, you agree that:
We may use OTP-based verification via SMS or email.
You are solely responsible for all activity conducted through your account. The Company shall not be liable for any loss or damage arising from your failure to comply with this clause.
We reserve the right to refuse service, suspend or terminate accounts, or cancel orders where misuse, fraud, eligibility breach, or violation of these Terms is reasonably suspected. Where we suspend or terminate your account, we will, where reasonably practicable, notify you of the grounds for such action.
By registering, you consent to receive transactional emails and service notifications necessary for the operation of your account. These communications cannot be opted out of while your account is active, as they are essential to the provision of the Service.
Marketing and promotional communications (including via email, SMS, or WhatsApp) are entirely optional. At the time of registration, you will be presented with a separate, unchecked opt-in checkbox for promotional communications. You may:
Your decision to opt out of promotional communications will not affect your access to the Service or your account in any way.
All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST) under Indian law, unless expressly stated otherwise. The applicable GST rate shall be as per prevailing law at the time of transaction. Tax invoices will be issued in accordance with applicable tax regulations.
When making a Purchase, you may be required to provide payment information including card details, billing information, and contact details.
You represent and warrant that:
We use third-party payment processors. By completing a transaction, you authorise us to share necessary information with such processors in accordance with our Privacy Policy.
Placing an Order constitutes your offer to purchase the relevant Service. No binding contract is formed until the Company dispatches an Order Confirmation to your registered email address. The Company reserves the right to decline any Order prior to issuance of an Order Confirmation.
We reserve the right to refuse or cancel any Order on the following grounds:
Where we cancel an Order prior to activation or access to the purchased Service, we will issue a full refund of the amount paid. We will notify you of the cancellation and its reason within 5 business days. This is without prejudice to your rights under applicable consumer law.
If you believe a charge is incorrect, you must first contact us at hello@takeuforward.org and allow us the opportunity to resolve the matter before initiating a chargeback or payment reversal through your bank or payment provider.
Where a chargeback is initiated without first following our support process:
Access will only be permanently revoked if the chargeback is determined to be fraudulent or without valid grounds by the payment processor or a competent authority. If the chargeback is resolved in the User's favour, the Company will comply with the outcome.
Initiating a chargeback without first exhausting our support process may constitute a violation of these Terms, except where required under applicable law.
If payment is debited from your account but the Order is not successfully processed, the amount will typically be auto-reversed by the issuing bank or payment provider within 5–10 business days, subject to banking timelines.
The Company does not control banking networks and cannot expedite reversal timelines. If you experience an unusual delay, please contact your bank or payment provider directly.
Payments are processed through third-party payment gateways and financial institutions. The Company:
Payment disputes relating to authorisation failures or banking delays must be addressed directly with the relevant payment provider.
Before initiating legal proceedings, users must follow this structured resolution process:
Step 1 — Support: Contact hello@takeuforward.org with full transaction details, including the Order ID, date, and amount. We will acknowledge your query within 48 hours.
Step 2 — Escalation: If unresolved at Step 1, request a formal review by our Grievance Officer (details in Clause 20). We will endeavour to resolve your complaint within 30 days.
Step 3 — Arbitration: If unresolved after Step 2, the dispute shall be referred to binding arbitration. The sole arbitrator shall be jointly appointed by both parties. In the event of disagreement on the appointment, the arbitrator shall be appointed by a neutral institution mutually agreed upon, or failing agreement, by the relevant High Court. The seat and venue of arbitration shall be Kolkata, West Bengal. The language of arbitration shall be English.
Nothing in this clause limits your right as a consumer to approach a Consumer Disputes Redressal Commission or any other statutory forum under the Consumer Protection Act, 2019 or any other applicable law.
All purchases are subject to our Refund & Cancellation Policy.
Digital educational content, once accessed, is non-refundable except where required by law.
Accounts terminated due to violations are not eligible for refunds unless mandated by applicable law.
Access to the Service is granted for the purchased Subscription duration only and is strictly personal and non-transferable.
Violation of this clause may result in immediate suspension or termination of your account. We will endeavour to provide written notice before taking such action except where the violation is severe or ongoing.
You retain full ownership of any content you submit to the Platform ("User Content"). You represent and warrant that:
By submitting User Content, you grant takeUforward a non-exclusive, royalty-free, worldwide license to use, host, store, reproduce, and publicly display the User Content solely for the purposes of operating and promoting the Platform during the period your account remains active.
This license does not extend to creating derivative works from your User Content for commercial exploitation unrelated to the Platform's operation. Upon termination or deletion of your account, this license will cease within 30 days, except for User Content that has already been publicly displayed or is required to be retained for legal compliance purposes. Personal data within your User Content will be handled in accordance with Clause 21 (Data Retention and Deletion) and our Privacy Policy.
We may monitor, review, remove, or restrict User Content at our discretion and without prior notice. We are not responsible for User Content posted by users.
Users may not upload content that:
Violation of this clause may result in immediate removal of the content and termination of your account without refund.
All Platform content including videos, PDFs, problems, branding, software, and systems are owned by takeUforward or are licensed to us by third parties. All rights are reserved.
You may not copy, record, redistribute, sell, modify, or commercially exploit any Platform content without our prior written consent. Unauthorised use may result in account termination and legal action under the Copyright Act, 1957, and other applicable laws.
Limited License to Users: We grant you a limited, personal, non-transferable, non-sublicensable, non-commercial license to access and use the Platform content solely for your own private educational purposes during your active Subscription period. This license does not permit you to download, copy, share, or redistribute any content unless explicitly permitted in writing by the Company.
You agree not to use the Platform to:
We may take enforcement action, including account suspension or termination and legal proceedings, without prior notice where a violation is detected.
The Platform may contain links to or integrate with third-party websites, services, or tools. We are not responsible for the content, terms, or privacy practices of any third-party service. Users must review and comply with the terms and policies of any third-party services they use in connection with the Platform.
The Company reserves the right to modify, update, suspend, or discontinue any aspect of the Service, including content, features, pricing, or availability, at its discretion.
Where such changes materially affect paid users, the Company shall provide reasonable prior notice through the Platform or via registered email, unless immediate changes are required for legal, security, or operational reasons.
Any pricing changes shall apply prospectively and shall not affect purchases already completed for the applicable subscription period.
In the event of permanent discontinuation of the Platform due to business closure, insolvency, regulatory action, or circumstances beyond the Company's reasonable control, the Company's liability shall be limited to a proportionate refund of the unused portion of the Subscription period, to the extent required under applicable law. The Company shall not be liable for any indirect or consequential losses arising from such discontinuation.
Neither party shall be liable for any failure or delay in performing their obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event.
A "Force Majeure Event" means any event beyond a party's reasonable control, including but not limited to:
The party affected by a Force Majeure Event shall notify the other party as soon as reasonably practicable and shall use reasonable endeavours to mitigate the effects of such event. Obligations shall resume as soon as the Force Majeure Event has ended.
The Service is provided "as-is" and "as-available." To the fullest extent permitted by applicable law, the Company does not guarantee:
This disclaimer does not affect your statutory rights as a consumer under the Consumer Protection Act, 2019 or any other applicable law. Where the Company's liability cannot be excluded by law, the Company's liability shall be limited to the maximum extent permitted by that law.
To the maximum extent permitted by applicable law:
Nothing in this clause limits or excludes liability for:
You agree to indemnify, defend, and hold harmless takeUforward and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and costs (including reasonable legal fees) arising from:
We may suspend or terminate your access to the Service for:
Where practicable, we will provide you with written notice and a reasonable opportunity to remedy the breach before taking action. In cases of severe, wilful, or ongoing violations, we may act immediately.
No refunds will be issued upon termination for cause, unless legally required.
The following clauses survive termination: Clause 9.2 (License Grant, to the extent described therein), Clause 10 (Intellectual Property), Clause 16 (Limitation of Liability), Clause 17 (Indemnification), Clause 19 (Governing Law and Dispute Resolution), and Clause 21 (Data Retention and Deletion).
These Terms are governed by and construed in accordance with the laws of India.
Subject to the consumer rights preserved below, the courts of Kolkata, West Bengal shall have jurisdiction over disputes arising from these Terms.
Consumer Forum Rights: Nothing in this clause restricts your right as a consumer to file a complaint before a Consumer Disputes Redressal Commission having jurisdiction over your place of residence or where the cause of action arises, as provided under the Consumer Protection Act, 2019. The jurisdiction clause above applies to commercial and non-consumer disputes only.
For the structured dispute resolution process applicable to payment and service disputes, refer to Clause 6.6.
In accordance with applicable Indian law, including the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer - Subhrajit Das
Email: hello@takeuforward.org
Phone: +91 6371 418 920
Acknowledgment Timeline: Within 48 hours
Resolution Timeline: Within 30 days
We retain personal information only for as long as is necessary to provide the Service or to comply with our legal obligations.
You may request deletion of your personal data at any time by submitting a verified deletion request to hello@takeuforward.org. Upon verification of your identity, we will delete or anonymise your personal data within 30 days, except where retention is required for:
For full details of our data practices and your rights under the Digital Personal Data Protection Act, 2023, please refer to our Privacy Policy.
Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.
Non-Waiver: The Company's failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision for the future.
Entire Agreement: These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any other policies published on the Platform, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior agreements and understandings.
Assignment: The Company may assign or transfer its rights and obligations under these Terms to a successor entity (including in connection with a merger, acquisition, or sale of assets) without your consent, provided that the successor assumes all obligations under these Terms. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company.
Relationship of Parties: These Terms do not create any partnership, joint venture, agency, franchise, or employment relationship between you and the Company.
Notices: Notices from the Company to you will be sent to your registered email address. Notices from you to the Company must be sent to hello@takeuforward.org or to the registered address set out in Clause 1.
Last Updated: February 27, 2026
Welcome to takeUforward ("Company", "we", "our", "us").
These Terms of Service ("Terms") govern your access to and use of our website, applications, dashboards, learning systems, digital content, and related services (collectively, the "Service").
The Service is owned and operated by:
Legal Entity Name: takeUforward
GSTIN: 19ENOPP6707C1ZM
Registered Address: Matru Bhawan, Charigarhia, Bhadrak, Odisha - 756114
Email: hello@takeuforward.org
Phone: +91 6371418920
These Terms, along with our Privacy Policy and Refund & Cancellation Policy, constitute a legally binding agreement between you and takeUforward.
By accessing or using the Service, you confirm that:
These Terms are governed by applicable Indian laws including:
In these Terms, unless the context otherwise requires:
The Service is intended for individuals aged 18 years and above.
If you are under 18:
We reserve the right to suspend accounts that do not meet eligibility requirements.
When you create an account, you agree that:
We may use OTP-based verification via SMS or email.
You are solely responsible for all activity conducted through your account. The Company shall not be liable for any loss or damage arising from your failure to comply with this clause.
We reserve the right to refuse service, suspend or terminate accounts, or cancel orders where misuse, fraud, eligibility breach, or violation of these Terms is reasonably suspected. Where we suspend or terminate your account, we will, where reasonably practicable, notify you of the grounds for such action.
By registering, you consent to receive transactional emails and service notifications necessary for the operation of your account. These communications cannot be opted out of while your account is active, as they are essential to the provision of the Service.
Marketing and promotional communications (including via email, SMS, or WhatsApp) are entirely optional. At the time of registration, you will be presented with a separate, unchecked opt-in checkbox for promotional communications. You may:
Your decision to opt out of promotional communications will not affect your access to the Service or your account in any way.
All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST) under Indian law, unless expressly stated otherwise. The applicable GST rate shall be as per prevailing law at the time of transaction. Tax invoices will be issued in accordance with applicable tax regulations.
When making a Purchase, you may be required to provide payment information including card details, billing information, and contact details.
You represent and warrant that:
We use third-party payment processors. By completing a transaction, you authorise us to share necessary information with such processors in accordance with our Privacy Policy.
Placing an Order constitutes your offer to purchase the relevant Service. No binding contract is formed until the Company dispatches an Order Confirmation to your registered email address. The Company reserves the right to decline any Order prior to issuance of an Order Confirmation.
We reserve the right to refuse or cancel any Order on the following grounds:
Where we cancel an Order prior to activation or access to the purchased Service, we will issue a full refund of the amount paid. We will notify you of the cancellation and its reason within 5 business days. This is without prejudice to your rights under applicable consumer law.
If you believe a charge is incorrect, you must first contact us at hello@takeuforward.org and allow us the opportunity to resolve the matter before initiating a chargeback or payment reversal through your bank or payment provider.
Where a chargeback is initiated without first following our support process:
Access will only be permanently revoked if the chargeback is determined to be fraudulent or without valid grounds by the payment processor or a competent authority. If the chargeback is resolved in the User's favour, the Company will comply with the outcome.
Initiating a chargeback without first exhausting our support process may constitute a violation of these Terms, except where required under applicable law.
If payment is debited from your account but the Order is not successfully processed, the amount will typically be auto-reversed by the issuing bank or payment provider within 5–10 business days, subject to banking timelines.
The Company does not control banking networks and cannot expedite reversal timelines. If you experience an unusual delay, please contact your bank or payment provider directly.
Payments are processed through third-party payment gateways and financial institutions. The Company:
Payment disputes relating to authorisation failures or banking delays must be addressed directly with the relevant payment provider.
Before initiating legal proceedings, users must follow this structured resolution process:
Step 1 — Support: Contact hello@takeuforward.org with full transaction details, including the Order ID, date, and amount. We will acknowledge your query within 48 hours.
Step 2 — Escalation: If unresolved at Step 1, request a formal review by our Grievance Officer (details in Clause 20). We will endeavour to resolve your complaint within 30 days.
Step 3 — Arbitration: If unresolved after Step 2, the dispute shall be referred to binding arbitration. The sole arbitrator shall be jointly appointed by both parties. In the event of disagreement on the appointment, the arbitrator shall be appointed by a neutral institution mutually agreed upon, or failing agreement, by the relevant High Court. The seat and venue of arbitration shall be Kolkata, West Bengal. The language of arbitration shall be English.
Nothing in this clause limits your right as a consumer to approach a Consumer Disputes Redressal Commission or any other statutory forum under the Consumer Protection Act, 2019 or any other applicable law.
All purchases are subject to our Refund & Cancellation Policy.
Digital educational content, once accessed, is non-refundable except where required by law.
Accounts terminated due to violations are not eligible for refunds unless mandated by applicable law.
Access to the Service is granted for the purchased Subscription duration only and is strictly personal and non-transferable.
Violation of this clause may result in immediate suspension or termination of your account. We will endeavour to provide written notice before taking such action except where the violation is severe or ongoing.
You retain full ownership of any content you submit to the Platform ("User Content"). You represent and warrant that:
By submitting User Content, you grant takeUforward a non-exclusive, royalty-free, worldwide license to use, host, store, reproduce, and publicly display the User Content solely for the purposes of operating and promoting the Platform during the period your account remains active.
This license does not extend to creating derivative works from your User Content for commercial exploitation unrelated to the Platform's operation. Upon termination or deletion of your account, this license will cease within 30 days, except for User Content that has already been publicly displayed or is required to be retained for legal compliance purposes. Personal data within your User Content will be handled in accordance with Clause 21 (Data Retention and Deletion) and our Privacy Policy.
We may monitor, review, remove, or restrict User Content at our discretion and without prior notice. We are not responsible for User Content posted by users.
Users may not upload content that:
Violation of this clause may result in immediate removal of the content and termination of your account without refund.
All Platform content including videos, PDFs, problems, branding, software, and systems are owned by takeUforward or are licensed to us by third parties. All rights are reserved.
You may not copy, record, redistribute, sell, modify, or commercially exploit any Platform content without our prior written consent. Unauthorised use may result in account termination and legal action under the Copyright Act, 1957, and other applicable laws.
Limited License to Users: We grant you a limited, personal, non-transferable, non-sublicensable, non-commercial license to access and use the Platform content solely for your own private educational purposes during your active Subscription period. This license does not permit you to download, copy, share, or redistribute any content unless explicitly permitted in writing by the Company.
You agree not to use the Platform to:
We may take enforcement action, including account suspension or termination and legal proceedings, without prior notice where a violation is detected.
The Platform may contain links to or integrate with third-party websites, services, or tools. We are not responsible for the content, terms, or privacy practices of any third-party service. Users must review and comply with the terms and policies of any third-party services they use in connection with the Platform.
The Company reserves the right to modify, update, suspend, or discontinue any aspect of the Service, including content, features, pricing, or availability, at its discretion.
Where such changes materially affect paid users, the Company shall provide reasonable prior notice through the Platform or via registered email, unless immediate changes are required for legal, security, or operational reasons.
Any pricing changes shall apply prospectively and shall not affect purchases already completed for the applicable subscription period.
In the event of permanent discontinuation of the Platform due to business closure, insolvency, regulatory action, or circumstances beyond the Company's reasonable control, the Company's liability shall be limited to a proportionate refund of the unused portion of the Subscription period, to the extent required under applicable law. The Company shall not be liable for any indirect or consequential losses arising from such discontinuation.
Neither party shall be liable for any failure or delay in performing their obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event.
A "Force Majeure Event" means any event beyond a party's reasonable control, including but not limited to:
The party affected by a Force Majeure Event shall notify the other party as soon as reasonably practicable and shall use reasonable endeavours to mitigate the effects of such event. Obligations shall resume as soon as the Force Majeure Event has ended.
The Service is provided "as-is" and "as-available." To the fullest extent permitted by applicable law, the Company does not guarantee:
This disclaimer does not affect your statutory rights as a consumer under the Consumer Protection Act, 2019 or any other applicable law. Where the Company's liability cannot be excluded by law, the Company's liability shall be limited to the maximum extent permitted by that law.
To the maximum extent permitted by applicable law:
Nothing in this clause limits or excludes liability for:
You agree to indemnify, defend, and hold harmless takeUforward and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and costs (including reasonable legal fees) arising from:
We may suspend or terminate your access to the Service for:
Where practicable, we will provide you with written notice and a reasonable opportunity to remedy the breach before taking action. In cases of severe, wilful, or ongoing violations, we may act immediately.
No refunds will be issued upon termination for cause, unless legally required.
The following clauses survive termination: Clause 9.2 (License Grant, to the extent described therein), Clause 10 (Intellectual Property), Clause 16 (Limitation of Liability), Clause 17 (Indemnification), Clause 19 (Governing Law and Dispute Resolution), and Clause 21 (Data Retention and Deletion).
These Terms are governed by and construed in accordance with the laws of India.
Subject to the consumer rights preserved below, the courts of Kolkata, West Bengal shall have jurisdiction over disputes arising from these Terms.
Consumer Forum Rights: Nothing in this clause restricts your right as a consumer to file a complaint before a Consumer Disputes Redressal Commission having jurisdiction over your place of residence or where the cause of action arises, as provided under the Consumer Protection Act, 2019. The jurisdiction clause above applies to commercial and non-consumer disputes only.
For the structured dispute resolution process applicable to payment and service disputes, refer to Clause 6.6.
In accordance with applicable Indian law, including the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
Grievance Officer - Subhrajit Das
Email: hello@takeuforward.org
Phone: +91 6371 418 920
Acknowledgment Timeline: Within 48 hours
Resolution Timeline: Within 30 days
We retain personal information only for as long as is necessary to provide the Service or to comply with our legal obligations.
You may request deletion of your personal data at any time by submitting a verified deletion request to hello@takeuforward.org. Upon verification of your identity, we will delete or anonymise your personal data within 30 days, except where retention is required for:
For full details of our data practices and your rights under the Digital Personal Data Protection Act, 2023, please refer to our Privacy Policy.
Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.
Non-Waiver: The Company's failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision for the future.
Entire Agreement: These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any other policies published on the Platform, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior agreements and understandings.
Assignment: The Company may assign or transfer its rights and obligations under these Terms to a successor entity (including in connection with a merger, acquisition, or sale of assets) without your consent, provided that the successor assumes all obligations under these Terms. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company.
Relationship of Parties: These Terms do not create any partnership, joint venture, agency, franchise, or employment relationship between you and the Company.
Notices: Notices from the Company to you will be sent to your registered email address. Notices from you to the Company must be sent to hello@takeuforward.org or to the registered address set out in Clause 1.