Terms of Service

Welcome to takeUforward ("Company", "we", "our", "us").

These Terms of Service ("Terms") govern your access to and use of our website, applications, dashboards, learning systems, digital content, and related services (collectively, the "Service").

The Service is owned and operated by:

Legal Entity Name: Moveforward Private Limited

Brand Name: takeUforward

GSTIN: 19AAUCM1272D1Z9

Communication Address: 4th floor, 692/1, 22nd Main, 17th cross, 2nd sector, HSR layout, Bangalore - 560102.

Email: hello@takeuforward.org

The Company is incorporated under the Companies Act, 2013.

These Terms, along with our Privacy Policy and Refund & Cancellation Policy, constitute a legally binding agreement between you and Moveforward Private Limited.

By accessing or using the Service, you confirm that:

• You have read and understood these Terms
• You agree to be legally bound
• You are legally competent to enter into this Agreement

These Terms are governed by applicable Indian laws including:

• The Indian Contract Act, 1872
• The Information Technology Act, 2000
• The Digital Personal Data Protection Act, 2023
• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020

In these Terms, unless the context otherwise requires:

• "Company", "we", "us", "our" means Moveforward Private Limited, operating under the brand name takeUforward, its successors, and assigns.
• "Platform" means the website, mobile applications, dashboards, and any other digital interface operated by the Company.
• "Service" means all learning content, features, tools, and offerings made available through the Platform.
• "User", "you", "your" means any individual who accesses or uses the Platform.
• "Order" means a request submitted by a User to purchase access to a Service or subscription plan.
• "Order Confirmation" means the email or in-platform notification dispatched by the Company to the User confirming acceptance of an Order. A binding contract between you and the Company is formed only upon dispatch of an Order Confirmation, and not merely upon payment initiation or upon clicking 'Buy Now'.
• "Purchase" means a completed transaction in which an Order Confirmation has been issued.
• "User Content" means any text, code, comments, reviews, or other material submitted by a User to the Platform.
• "Subscription" means a time-limited right of access to designated content or features of the Service, as specified at the point of purchase.

The Service is intended for individuals aged 18 years and above.

If you are under 18:

• You may use the Service only under the active supervision of a parent or legal guardian.
• The parent or guardian must review and actively accept these Terms on your behalf during account creation by completing the guardian consent step provided at registration.
• The guardian assumes full responsibility for all financial transactions and compliance with these Terms.
• By completing the guardian consent step, the guardian confirms that they have read, understood, and agreed to these Terms.

We reserve the right to suspend accounts that do not meet eligibility requirements.

When you create an account, you agree that:

• All information provided is accurate, current, and complete.
• You will promptly update your account information if it changes.
• You will maintain confidentiality of your credentials
• You will not share, sell, transfer, or otherwise permit any third party to access your account. Account sharing is strictly prohibited and constitutes a material breach of these Terms.
• You will notify us immediately at hello@takeuforward.org of any unauthorized access or security breach.

We may use OTP-based verification via SMS or email.

You are solely responsible for all activity conducted through your account. The Company shall not be liable for any loss or damage arising from your failure to comply with this clause.

We reserve the right to refuse service, suspend or terminate accounts, or cancel orders where misuse, fraud, eligibility breach, or violation of these Terms is reasonably suspected. Where we suspend or terminate your account, we will, where reasonably practicable, notify you of the grounds for such action.

By creating an account or using the Platform, you consent to receive transactional communications and service-related notifications necessary for the operation, security, administration, and delivery of the Services. Such communications may be sent via email, in-platform notifications, SMS, or other reasonable communication channels and cannot be opted out of while your account remains active, except where required by applicable law.

Marketing and promotional communications (including emails, SMS messages, WhatsApp messages, phone calls, newsletters, event invitations, product updates, and special offers) are entirely optional. You may:

• Opt in to receive such communications through the consent mechanisms provided on the Platform; and
• Withdraw your consent or opt out at any time by updating your account preferences, using the unsubscribe mechanism provided in the communication, or contacting the Company.

Opting out of marketing communications will not affect your ability to access or use the Services.

5.1 Voluntary Sharing of Contact Information

Providing a phone number is optional unless specifically required for a particular Service, event, verification process, or support request.

Where a user voluntarily provides a phone number or other contact information through account registration, forms, support requests, event registrations, webinar registrations, counselling requests, surveys, applications, or any other interaction with the Platform, the user expressly consents to being contacted by the Company via phone call, SMS, WhatsApp, email, or other reasonable communication channels regarding:

• Queries, requests, or support tickets submitted by the user;
• Services, programs, courses, events, products, opportunities, or offerings in which the user has expressed interest;
• Account verification, account-related assistance, security notifications, and operational updates;
• Follow-up communications relating to the user's interaction with the Platform.

The Company does not engage in unsolicited communications with individuals who have not voluntarily provided their contact information or otherwise expressed interest in the Company's Services.

The Company may maintain records of registrations, consent preferences, communication history, and related information for legitimate business purposes, including compliance, security, fraud prevention, dispute resolution, customer support, audit requirements, and compliance with applicable laws and regulations.

Note: If your current plan is a Lifetime plan and you upgrade to a higher plan, your Lifetime plan will end immediately. The new plan will start from the date of upgrade and will follow the validity and features of the plan you upgraded to. Your Lifetime validity will not be carried forward to the new plan.

All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST) under Indian law, unless expressly stated otherwise. The applicable GST rate shall be as per prevailing law at the time of transaction. Tax invoices will be issued in accordance with applicable tax regulations.

When making a Purchase, you may be required to provide payment information including card details, billing information, and contact details.

You represent and warrant that:

• You are authorised to use the payment method provided.
• All information provided is accurate, current, and lawful.

We use third-party payment processors. By completing a transaction, you authorise us to share necessary information with such processors in accordance with our Privacy Policy.

6.1 Order Confirmation and Contract Formation

Placing an Order constitutes your offer to purchase the relevant Service. No binding contract is formed until the Company dispatches an Order Confirmation to your registered email address. The Company reserves the right to decline any Order prior to issuance of an Order Confirmation.

6.2 Order Refusal & Cancellation

We reserve the right to refuse or cancel any Order on the following grounds:

• Pricing or typographical errors on the Platform.
• The requested Service is unavailable or has been discontinued.
• Suspected fraud or use of an unauthorised payment method.
• Violation of these Terms by the User.
• Technical or system errors affecting the Order.

Where we cancel an Order prior to activation or access to the purchased Service, we will issue a full refund of the amount paid. We will notify you of the cancellation and its reason within 5 business days. This is without prejudice to your rights under applicable consumer law.

6.3 Chargebacks

If you believe a charge is incorrect, you must first contact us at hello@takeuforward.org and allow us the opportunity to resolve the matter before initiating a chargeback or payment reversal through your bank or payment provider.

Where a chargeback is initiated without first following our support process:

• Your account may be temporarily suspended pending investigation by the relevant payment processor.
• Access to purchased content may be placed on hold during the investigation period.

Access will only be permanently revoked if the chargeback is determined to be fraudulent or without valid grounds by the payment processor or a competent authority. If the chargeback is resolved in the User's favour, the Company will comply with the outcome.

Initiating a chargeback without first exhausting our support process may constitute a violation of these Terms, except where required under applicable law.

6.4 Dispute Resolution Process

Before initiating legal proceedings, users must follow this structured resolution process:

Step 1 — Support:

Contact hello@takeuforward.org with full transaction details, including the Order ID, date, and amount. We will acknowledge your query within 48 hours.

Step 2 — Escalation:

If unresolved at Step 1, request a formal review by our Grievance Officer (details in Clause 21). We will endeavour to resolve your complaint within 30 days.

Step 3 — Arbitration:

If unresolved after Step 2, the dispute shall be referred to binding arbitration. The sole arbitrator shall be jointly appointed by both parties. In the event of disagreement on the appointment, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Kolkata, West Bengal. The language of arbitration shall be English.

Nothing in this clause limits your right as a consumer to approach a Consumer Disputes Redressal Commission or any other statutory forum under the Consumer Protection Act, 2019 or any other applicable law.

Digital educational content, once accessed, is generally non-refundable, except where:

(a) required under applicable law; or

(b) the Service is proven to be materially defective, not delivered, or significantly misrepresented at the time of purchase.

The Company reserves the right to deny refund requests in cases of abuse, excessive usage, or where it reasonably determines that the request is made in bad faith or with the intent to exploit the refund policy.

Accounts terminated due to violations are not eligible for refunds unless mandated by applicable law.

Access to the Service is granted for the purchased Subscription duration only and is strictly personal and non-transferable.

Account Sharing: Sharing your account credentials with any third party is strictly prohibited. Detection of account sharing (including, but not limited to, concurrent logins from more than 2 devices, or logins from geographically inconsistent locations within an unreasonably short period) will result in a written notice to your registered email address and a 48-hour period to remedy the breach. If the breach continues, the Company reserves the right to suspend or terminate the account without refund.

Multi-Device Access: The Company may use reasonable technical indicators, including unusual concurrent sessions or inconsistent access patterns, to detect potential account sharing.

Regional Pricing Abuse: Purchasing a Subscription at a regionally discounted rate while residing in or primarily accessing the Service from a different region constitutes "Regional Pricing Abuse" and is prohibited. For example, purchasing at a rate discounted for a specific country while residing outside that country. Detection may result in account suspension and/or the requirement to pay the applicable non-discounted rate.

Automated Access: Use of bots, scripts, or any automated tools to access, scrape, or download content is strictly prohibited.

Violation of this clause may result in immediate suspension or termination of your account. We will endeavour to provide written notice before taking such action except where the violation is severe or ongoing.

9.1 Ownership

You retain full ownership of any content you submit to the Platform ("User Content"). You represent and warrant that:

• You have all necessary rights and permissions to submit the User Content.
• The User Content does not infringe any third-party intellectual property rights.
• The User Content does not contain unlawful, harmful, defamatory, or otherwise prohibited material.

9.2 License Grant

By submitting User Content, you grant takeUforward a non-exclusive, royalty-free, worldwide license to use, host, store, reproduce, and publicly display the User Content solely for the purposes of operating and promoting the Platform during the period your account remains active.

This license does not extend to creating derivative works from your User Content for commercial exploitation unrelated to the Platform's operation. Upon termination or deletion of your account, this license will cease within 30 days, except for User Content that has already been publicly displayed or is required to be retained for legal compliance purposes. Personal data within your User Content will be handled in accordance with Clause 22 (Data Retention and Deletion) and our Privacy Policy.

9.3 Monitoring & Removal

We may monitor, review, remove, or restrict User Content at our discretion and without prior notice. We are not responsible for User Content posted by users.

9.4 Prohibited Content

Users may not upload content that:

• Infringes any intellectual property right.
• Contains pirated, leaked, or confidential third-party material.
• Contains malware, viruses, or malicious code.
• Promotes illegal activity or targeted violence.
• Impersonates another person or entity.
• Is defamatory, obscene, or otherwise unlawful.

Violation of this clause may result in immediate removal of the content and termination of your account without refund.

All Platform content including videos, PDFs, problems, branding, software, and systems are owned by takeUforward or are licensed to us by third parties. All rights are reserved.

You may not copy, record, redistribute, sell, modify, or commercially exploit any Platform content without our prior written consent. Unauthorised use may result in account termination and legal action under the Copyright Act, 1957, and other applicable laws.

Limited License to Users: We grant you a limited, personal, non-transferable, non-sublicensable, non-commercial license to access and use the Platform content solely for your own private educational purposes during your active Subscription period. This license does not permit you to download, copy, share, or redistribute any content unless explicitly permitted in writing by the Company.

You agree not to use the Platform to:

• Violate applicable law or regulation.
• Exploit, harm, or attempt to exploit or harm minors in any way.
• Transmit spam, unsolicited communications, or chain letters.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Introduce or transmit malware, viruses, or any harmful code.
• Attempt to gain unauthorised access to any part of the Platform or its related systems.
• Scrape or collect data from the Platform using automated means without our written consent.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use the Platform for any commercial purpose without our prior written consent.
• Attempt to gain unauthorised access to any account, system, or data.
• Use foul language, abuse, harassment, threats, or any derogatory remarks against fellow learners in the community (including forums, discussions, chat, Discord, or any other community space associated with the Platform). Any such conduct will lead to access revocation.

We may take enforcement action, including account suspension or termination and legal proceedings, without prior notice where a violation is detected.

Users are expected to communicate respectfully with takeUforward team members, support staff, moderators, and other representatives.

Any communication or behaviour that is abusive, threatening, harassing, derogatory, discriminatory, obscene, or intended to intimidate or personally attack a team member will not be tolerated.

takeUforward reserves the right to temporarily suspend or permanently ban an account in cases of serious or repeated violations of this policy. Depending on the severity of the conduct, action may be taken without prior warning.

This policy does not restrict users from raising complaints, reporting issues, providing negative feedback, or criticizing the platform in a respectful and constructive manner.

The Platform may contain links to or integrate with third-party websites, services, or tools. We are not responsible for the content, terms, or privacy practices of any third-party service. Users must review and comply with the terms and policies of any third-party services they use in connection with the Platform.

The Company reserves the right to modify, update, suspend, or discontinue any part of the Service at its discretion, including content, features, pricing, or availability, at its discretion.

Where such changes materially affect paid users, the Company shall provide reasonable prior notice through the Platform or via registered email, unless immediate changes are required for legal, security, or operational reasons.

Any pricing changes shall apply prospectively and shall not affect purchases already completed for the applicable subscription period.

In the event of an abrupt shutdown, takeUforward will not be obligated to provide refunds for any fees, subscriptions, or payments made by users. This includes, but is not limited to, payments for TUF+ subscriptions, course fees, and any other paid services.

We do not allow cancellations of subscriptions once they have been activated. This policy is in place to ensure fairness and consistency for all our users.

Neither party shall be liable for any failure or delay in performing their obligations under these Terms to the extent that such failure or delay is caused by a Force Majeure Event.

A "Force Majeure Event" means any event beyond a party's reasonable control, including but not limited to:

• Acts of God, natural disasters, floods, earthquakes, or extreme weather events.
• Pandemics, epidemics, or public health emergencies declared by a competent authority.
• War, terrorism, civil unrest, or government actions.
• Strikes, labour disputes, or industrial action.
• Cyberattacks, hacking, or failure of third-party infrastructure not within the Company's reasonable control.
• Power failures or telecommunications outages not within the Company's reasonable control.

The party affected by a Force Majeure Event shall notify the other party as soon as reasonably practicable and shall use reasonable endeavours to mitigate the effects of such event. Obligations shall resume as soon as the Force Majeure Event has ended.

The Service is provided on an "as-is" and "as-available" basis. To the fullest extent permitted by applicable law, the Company does not guarantee:

• Continuous, uninterrupted, or error-free access to the Service;
• That the Service will be free from defects, viruses, or other harmful components;
• Job placement, interview calls, salary outcomes, or any specific career results from using the Service;
• That educational content is complete, accurate, up-to-date, or free from errors.

The Service is intended as a supplementary educational resource and does not replace formal education, professional training, or accredited certification programs.

Any statements, assurances, or representations made by the Company's sales representatives, support staff, or marketing materials that are not expressly set out in these Terms shall not be legally binding.

Nothing in this clause affects your statutory rights as a consumer under applicable law, including the Consumer Protection Act, 2019. Where liability cannot be excluded, it shall be limited to the maximum extent permitted by law.

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, or consequential damages.
• We are not liable for loss of profits, loss of data, or loss of business opportunity.
• Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees actually paid by you for the specific Service or Subscription that is the subject of the claim.

Nothing in this clause limits or excludes liability for:

• death or personal injury caused by the Company's negligence;
• fraud or fraudulent misrepresentation by the Company;
• wilful misconduct or gross negligence by the Company; or
• any liability that cannot be excluded or limited under applicable law, including the Consumer Protection Act, 2019.

You agree to indemnify, defend, and hold harmless Moveforward Private Limited (operating as takeUforward) and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, and costs (including reasonable legal fees) arising from:

• Your breach of these Terms.
• Your violation of any applicable law.
• Your infringement of any third-party intellectual property or other rights.
• Your misuse of the Platform.

We may suspend or terminate your access to the Service for:

• Breach of any provision of these Terms.
• Fraudulent activity or payment fraud.
• Chargeback abuse as described in Clause 6.3.
• Account sharing or fair usage violations as described in Clause 8.
• Foul language, abuse, harassment, or derogatory conduct against fellow learners in the community as described in Clause 11.
• Abusive, threatening, harassing, or otherwise prohibited conduct toward takeUforward team members, support staff, moderators, or other representatives as described in Clause 12.
• Any other conduct that the Company reasonably considers harmful to the Platform, other users, or third parties.

Where practicable, we will provide you with written notice and a reasonable opportunity to remedy the breach before taking action. In cases of severe, wilful, or ongoing violations, we may act immediately. Clause 12 also permits suspension or a permanent ban without prior warning where the severity of the conduct warrants it.

No refunds will be issued upon termination for cause, unless legally required.

The following clauses survive termination: Clause 9.2 (License Grant, to the extent described therein), Clause 10 (Intellectual Property), Clause 17 (Limitation of Liability), Clause 18 (Indemnification), Clause 20 (Governing Law and Dispute Resolution), and Clause 22 (Data Retention and Deletion).

These Terms are governed by and construed in accordance with the laws of India.

Subject to the consumer rights preserved below, the courts of Kolkata, West Bengal shall have jurisdiction over disputes arising from these Terms.

Consumer Forum Rights: Nothing in this clause restricts your right as a consumer to file a complaint before a Consumer Disputes Redressal Commission having jurisdiction over your place of residence or where the cause of action arises, as provided under the Consumer Protection Act, 2019. The jurisdiction clause above applies to commercial and non-consumer disputes only.

For the structured dispute resolution process applicable to payment and service disputes, refer to Clause 6.4.

Grievance Officer - Subhrajit Das

Email: hello@takeuforward.org

Phone: +91 6371 418 920

Acknowledgment Timeline: Within 48 hours

Resolution Timeline: Within 30 days

We retain personal information only for as long as is necessary to provide the Service or to comply with our legal obligations. You may request deletion of your personal data at any time by submitting a verified deletion request to hello@takeuforward.org. Upon verification of your identity, we will delete or anonymise your personal data within 30 days, except where retention is required for:

• Legal compliance (e.g., tax or audit obligations).
• Resolution of existing disputes or enforcement of legal rights.
• Fraud prevention and security purposes.

For full details of our data practices and your rights under the Digital Personal Data Protection Act, 2023, please refer to our Privacy Policy.

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

Non-Waiver: The Company's failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision for the future.

Entire Agreement: These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any other policies published on the Platform, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior agreements and understandings.

Assignment: The Company may assign or transfer its rights and obligations under these Terms to a successor entity (including in connection with a merger, acquisition, or sale of assets) without your consent, provided that the successor assumes all obligations under these Terms. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company.

Relationship of Parties: These Terms do not create any partnership, joint venture, agency, franchise, or employment relationship between you and the Company.

Notices: Notices from the Company to you will be sent to your registered email address. Notices from you to the Company must be sent to hello@takeuforward.org or to the registered address set out in Clause 1.